Terms & conditions


• Identification
Company name   Au Fil du Temps
Brands   Au Fil du Temps
Manager last name   Bosse
Manager first name   Franck
Head office   Mercerie
Zip code   48200
City   Prunières
Country   FRANCE
Phone   04 66 31 08 72
E-mail   contact@les-fils-du-temps.com
Web site   www.les-fils-du-temps.com
Opening hours   du lundi au vendredi inclus de 13h30 à 18h30
Intracommunity VAT No.   FR 25 433 707 924
Siret No.   43370792400018
APE/NAF code   4779Z
Hébergeur du site   Doyousoft
17 Place Pierre Sémard
34500 Béziers
0467364153
Directeur de publication   .
At Au Fil du Temps, we work hard to provide you with products you’ll love and a shopping experience you’ll recommend to a friend. If there is anything we can do to improve our service or selection, please don’t hesitate to contact us
Our fabric is measured by metre and is sold by 25 cm. If you want a full metre, select four quantities of fabric. Unless you request otherwise, single quantities will be cut as 25 cm x 110 cm or 140 cm. Multiple quantities will be continuously cut.

Payments :

We accept Visa and Mastercard via a secure service called SPPLUS (which means we never hold your credit card details ourselves).
We also accept Paypal or Bank Transfer :

IBAN : FR 76 1348 5008 0008 9106 1884 850

BIC CODE : CEPAFRPP348


All prices shown are inclusive of VAT.

Shipping and delivery :

Your package will ship within 48 hours of your order and we’ll send you an email to let you know it’s on its way. We will always try to ship using the cheapest fare, however providing a tracking number.
Sometimes we are aware of the shipping price only when coming back from the Post-Office. In that case, if you have accidentally pay too much, we'll refund you immediately.

Lost parcels: Post Office does not consider a parcel lost unless it has been missing 15 days in the France, 20 days in Europe or 25 days in the rest of the world. If you believe your parcel has been lost, please get in touch at contact@les-fils-du-temps.com. However, we normally ask for you to wait that long before we can replace your order.

Returns policy

We make every effort to provide full details and accurate images for all of our products. If you have any questions about a product or would like help matching the colours of fabric, thread, zips or other items, we are happy to help.

Cut fabric, ribbons and trims can’t be returned unless damaged during shipping. We will reimburse any shipping costs incurred when returning damaged merchandise, and will send replacement merchandise at no cost. Please include a description of the damage with your return.

Unused and unopened skeins of yarn, thread and other products can be returned in their original condition within 14 days for exchange or store credit. When making an exchange, the customer must pay for all shipping costs associated with the exchange.

To make a return, send items with your original receipt, your email address, phone number and shipping address to:

Au Fil du Temps

Village

48200 Prunières

We recommend you send any returns by recorded delivery and obtain proof of postage. We cannot be held responsible for items that are lost or damaged in transit.

Privacy & Security

We respect your privacy and do not share your data with any other companies, apart from:
Your delivery address which is given to the shipping company in order to fulfil your order.
Email newsletter subscriptions are securely held by a 3rd party service called Mailjet.
All payments are processed by SPPLUS (we do not store any credit card details on this site).
Our servers are based in France, in a secure data center operated by Powerboutique.
Cookies are used to store your shopping basket information and to collect anonymous information about how people use the site in order to improve the service (using a service operated by Google). In order to manage traffic on the site at busy times a cookie may be used to ensure that your requests are sent to the correct server, but this data is anonymous.

If we ask your phone number, it is purely to call you in case we need a precision about your order or in case a product is missing in your order and we want to discuss with you about swapping it.

Class policies

How to register for classes

You can sign up for classes on our website, in person at our shop or by calling us at (33) 4 66 31 08 72. We require full payment at the time of signing up in order to reserve your spot. Spaces are limited to 20 peopole, so sign up early! If the class you want to take is full, you may sign up for the waiting list. Customers on the waiting list will be given priority the next time a class is offered.

Cancellation policy

We keep class sizes small so everyone gets all the attention they need. For that reason, we offer refunds only if the class is full and someone on the waiting list can take your place.



Satisfied or refunded
Free exchange
Fast delivery
24/48h
Secure payment
Site géré avec la Solution eCommerce par PowerBoutique